Return and Exchange Policy
Returns Eligibility
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- The item is unused, unwashed, and in its original packaging
- All accessories, manuals, and parts are included
- Proof of purchase is provided
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- Used baby care products
- Items that have been opened, assembled, or used
- Clearance or final sale items
Defective or Damaged Items
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- Your order number
- A brief description of the issue
- Photos or videos showing the problem
- We will offer a replacement or full refund
How to Start a Return
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- Order number
- Reason for return
- Photos (if applicable)
Refunds
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- Approved refunds will be issued to your original payment method
- Refunds are processed within 5–10 business days
- Original shipping fees are non-refundable
Return Shipping Costs
Return shipping costs are the customer’s responsibility. Original shipping fees are non-refundable.
Restocking Fee
The eligible product being returned must be in its original packaging. Any items without original packaging or with damaged packaging (providing that the product remains in “new" condition) upon inspection at our warehouse will incur a restocking fee of 15%. The restocking fee will be deducted from your refund.
A restocking fee of 15% will be applied if your returned package(s) is dropped off at the carrier and shall apply for any product that does not meet the aforementioned requirements once the Products are inspected by Bear.
A restocking fee will be applied if the product is returned damaged. Our warehouse will inspect the product upon receipt, and as the customer is responsible for the safe return of the item, you will be liable for any damage that occurs during return shipment.