Warranty Policy
Warranty Coverage
In the event of a manufacturer defect, our standard policy is to issue a direct replacement.
Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
- Improper use, rough handling, unauthorized repairs, etc.
- Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
- Products purchased through unofficial channels.
- Inability to provide valid proof of purchase.
- Second-hand products, freebies, and out-of-warranty items.
Warranty Process
Please retain your proof of purchase, provide photos or videos of the issue, and contact warrenty@bearappliance.com.
About Refunds
If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.