Refund policy

At Bear, your baby's safety and your peace of mind come first.

If something isn't right with your order, we're here to help.

To ensure a smooth resolution in the event of a return or exchange, please preserve the original packaging until you decide to keep the product.

Returns Eligibility

We accept returns within 30 days of delivery under the following conditions:

The item is unused, unwashed, and in its original packaging

All accessories, manuals, and parts are included

Proof of purchase is provided

For hygiene and safety reasons, we cannot accept returns on:

  • 1.Used baby care products
  • 2.Items that have been opened, assembled, or used
  • 3.Clearance or final sale items

If you’re unsure whether your item qualifies, please contact us before sending it back.


Defective or Damaged Items

If your product arrives damaged, defective, or not working as intended, please contact us within 5 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Photos or videos showing the problem

We will offer a replacement or full refund


How to Start a Return

To request a return, please email us at warrenty@bearappliance.com with:

  • 1.Order number
  • 2.Reason for return
  • 3.Photos (if applicable)

Once approved, we'll provide return instructions. Please do not send items back without prior authorization.


Refunds

After we receive and inspect your return:

  • Approved refunds will be issued to your original payment method
  • Refunds are processed within 1–3 business days.
  • The refund amount will be processed after deducting original shipping fees and taxes. Return shipping costs are the responsibility of the customer.

Restocking Fee

The eligible product being returned must be in its original packaging. Any items without original packaging or with damaged packaging (providing that the product remains in “new" condition) upon inspection at our warehouse will incur a restocking fee of 15%. The restocking fee will be deducted from your refund.


Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.


Cancellations

Orders can be canceled before shipment. Once an order has been shipped, it must follow the return process.

 

Order Modifications & Incorrect Addresses

Order Changes
Please contact us immediately via email at warrenty@bearappliance.com — however, we cannot guarantee that changes can be made (once an order has been shipped, it cannot be modified).

Address Error Responsibility
Address updates can only be made before shipment (once an order has been shipped, the address cannot be changed. Please double-check your shipping address at checkout).
Any loss incurred due to failed delivery caused by an incorrect address shall be borne solely by you.

 

Return & Exchange Policy for Pre-Order Wigs

For pre-order items, if you cancel your order before shipment, a 20% pre-order processing fee will be deducted from your refund.

Contact Us

If you have any questions about returns or refunds, feel free to reach out:

Email: warrenty@bearappliance.com

🕒 Customer Support Hours: PST 8:00-17:00